Consent and unsubscribe

Draft for Angrove (brief B2)

What we send, and on what basis

About your quote or your job. When you ask for a quote, we reply by text and email and follow up on that quote for up to three weeks. Canada's anti-spam law allows messages about your own inquiry for six months; we stop well before that. When you become a customer, we send booking confirmations, reminders, invoices, receipts, your photo report and warranty, service replies, and the Care renewal offer, and we ask you for a review, once by text and once by email. These are about your own inquiry or purchase, and Canada's anti-spam law allows them on that basis.

Marketing. Gutter-care reminders, seasonal offers and referral credits go only to people who ticked the marketing box, which is never ticked for you. It is not a condition of a quote or a purchase.

Every text names the sender, ClearSpout (Crestwell Exteriors), and ends with "Reply STOP to opt out". Every email carries an unsubscribe link.

How to stop

• Texts: reply STOP to any text. All texts to that number stop at once. Anything you still need, like an invoice or a reminder, comes by email or a call instead.
• Emails: use the unsubscribe link in any email, or email hello@clearspout.ca. We act within 10 business days, and usually the same day.
• Everything: text or call phone number to come, or email hello@clearspout.ca, and say so.

Stopping marketing does not stop the messages about a job you have with us, like a reminder for a booked visit or your warranty documents.

ClearSpout (Crestwell Exteriors), mailing address to come, phone number to come, hello@clearspout.ca. Last updated date to come.