ClearSpout Care: we come back every year
No guard removes every chore. Fine debris lands on top, wind takes most of it, and once in a while someone has to brush the rest and check the downspouts. With Care, that someone is us.
What the visit includes
One scheduled visit a year, in the fall if you like, spring if you'd rather:
- guard surfaces and roof valleys cleared;
- every downspout flushed;
- seams, pitch and fasteners checked, and up to six fasteners re-secured;
- a photo report by text, so you see what we saw;
- priority callback all year under the Drain Guarantee.
A Care visit sweeps, clears and checks. If we find something that needs a repair, we tell you the price before any work, and a product fault waits for Alu-Rex's written go-ahead.
Your guards' first fall
On Care, installed in the spring? Your first Care visit is booked for after the leaves have come down, so the guards are checked when it matters. It is your yearly visit, timed: there is no separate first-fall visit, and nothing extra to pay.
Everyone else gets one text from me in late October: take a look from the ground next time it rains hard, and send me a photo if water spills over anywhere. In your first 12 months, a blockage or a problem with our work is free to fix.
What it costs
$199 a year plus HST, paid once a year in advance. One-year term.
What Care keeps alive
The Drain Guarantee covers your first 12 months. After that, Care members keep the same promise every year: if a blockage makes your gutters overflow, we come back and fix it at no charge, with a photo of the cause either way. Ice is not a blockage.
And if it's something we don't cover
Some things your plan doesn't cover: ice or snow, storm damage, damage that was there before we came, and someone else's work. If one of those brings me out, the visit is $125 plus HST as a Care member, instead of the $225 plus HST it costs without Care. Any repair is quoted before any work. I tell you which it is before we book, never after.
It never renews by itself
About 30 days before your plan ends, I send you a renewal offer with everything in it, including your cancellation rights. To renew, you accept at the link. If you don't, nothing is charged and the plan simply ends. Each renewal comes with a fresh 10-day right to cancel for a full refund.
Cancelling
Within 10 days of getting your written plan, or any renewal: a full refund. After that, cancel any time by text or email; your plan explains any refund.
How to join
Care is offered once, at your walkthrough, on the same paperwork as your install. Already a ClearSpout customer without it? Text or call and I'll send you the plan in writing. And if you said no at the walkthrough, I send you the written plan once more, about 30 days before your Drain Guarantee ends, and then I leave it with you.
Or text phone number to come